Client Charter

POSTGRADUATE CLIENT CHARTER 

1.  To announce result of application into the programme latest within two (2) months after a complete application is received by School of Graduate Studies.

2.  To inform the result of application to appoint Supervisory Committee latest within two (2) months from the date of a complete application is received.

3.  To inform the result of application to defer studies within seven (7) working days after the application is verified by the respective Faculty/Institute.

4.  To inform the result of application to extend the duration of study within  seven (7) working days after the application is verified by the respective Faculty/Institute.

5.  To inform the result of application to change programme/field of study within two (2) months after a complete application is received.

6.  To inform the result of application to upgrade studies to the PhD programme latest within two (2) months after a complete application is received.

7.  To inform the result of the application for graduate assistance (GRF/GRA) latest within two (2) months after the application deadline.

8.  To inform the semester results to the students within six (6) weeks after the last day of the examination week.

9.  To ensure that students sit for the viva voce within three (3) months after thesis submission to the School of Graduate Studies for examination.

10.  To inform the result of application of dismissal appeal within seven (7) working days after Senate’s decision.

11. To inform the result of degree conferment to students within seven (7) working days upon approval by the Senate.

RESEARCH AND INNOVATION CLIENT CHARTER

1.   Issue an approval letter for grant application within fourteen (14) working days from receipt of the approval letter from grant sponsor.

2.  Issue a grant offer letter within twenty one (21) working days after receiving the result from the grant application.

3.  Inform the result on the application to attend seminars / conferences / workshops / visit abroad (SKBL) within five (5) working days after the SKBL Committee Meeting.

4.  Issue a Letter of Application for Certificate of Intellectual Property Protection within five (5) working days from the date of assessment by the Evaluation Committee of Intellectual Property (JPHI).

5.  Inform the result on the application to exhibit research competitions within twenty one (21) working days of the closing date.

6.  Inform the result of the ethical clearance approval within three (3) working days after receiving the decision from the related committee.

Updated:: 25/11/2021 [mhafiz]